Refund Policy

You may be eligible for a refund or reprint in the following situations:

• Print Defects: Smudging, streaking, color banding, or other print quality issues caused by our equipment
• Wrong Product: You received a different product than what you ordered
• Damaged in Transit: Products arrived damaged due to shipping (must be reported within 48 hours)
• Missing Items: Your order is incomplete or items are missing
• Our Error: We made a mistake in production that was not present in your approved proof

Refunds and reprints are NOT available in the following cases:

• Customer File Errors: Typos, low-resolution images, incorrect colors, or design errors in your submitted artwork
• Approved Proofs: Errors that were present in the proof you approved before printing
• Color Variations: Minor color differences between screen display and printed materials (colors may vary up to 10%)
• Change of Mind: You no longer want or need the product after it has been printed
• Late Claims: Issues reported more than 7 days after delivery
• Custom/Personalized Items: Products made to your specific design cannot be returned unless defective

• Shipping Damage: 48 Hours from delivery date
• Print Quality Issues: 7 Days from delivery date
• Missing Items: 7 Days from delivery date
• Order Cancellation: Before Production starts - once printing starts, no cancellations

To request a refund or reprint, please follow these steps:

1. Contact Us - Email us at info@702print.com or call 702-945-0936
2. Provide Order Details - Include your order number, date of purchase, and description of the issue
3. Submit Photos - Attach clear photos showing the defect or issue with your product
4. Await Review - Our team will review your request within 1-2 business days and respond with a resolution

If your claim is approved, you may receive one of the following:

• Reprint: We will reprint your order at no additional cost (preferred option for most issues)
• Partial Refund: A percentage of your order value based on the severity of the issue
• Full Refund: Complete refund to your original payment method (for severe defects or our errors)
• Store Credit: Credit applied to your account for future orders

Refund Processing: Approved refunds will be processed within 5-7 business days. The refund will be credited to the original payment method. Please allow additional time for your bank or credit card company to process the refund.

Before Production: Orders may be cancelled with a full refund if production has not yet started. Contact us immediately if you need to cancel an order.

After Production Starts: Once your order has entered production, cancellations are not possible as materials have already been used and cannot be recovered.

Rush Orders: Rush and expedited orders enter production immediately and typically cannot be cancelled.